Dealing with Difficult People

In this six-hour workshop, participants learn how to turn situations involving difficult people into opportunities for growth.

Description

What will participants learn?

  • Recognize how our own attitudes and actions impact others.

  • Find new and effective techniques for dealing with difficult people.

  • Learn some techniques for managing and dealing with anger.

  • Develop coping strategies for dealing with difficult people and difficult situations.

What topics are covered?

  • Conflict as communication

  • Benefits of confrontation

  • Preventing problems

  • Getting focused

  • Dealing with anger (yours and others)

  • Dealing with problems

  • The three step conflict resolution model

  • Changing yourself

  • Why don’t people do what they are supposed to?

  • De-stress options to use when things get ugly

What's included? 

  • Instruction by a learner-centric facilitator

  •  Small, highly interactive sessions 

  •  Specialized manual/binder and course materials, including a REAL Custom Training pen, job aids, and on-the-job exercises 

  •  A personalized action plan for post-workshop implementation 

  •  Personalized certificate of completion

  •  COFFEE :)