Active Listening
This six-hour workshop will help participants develop and practice their active listening skills, including truly listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information.
Description
What will participants learn?
- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
- Ask questions, probe for information, and use paraphrasing techniques
- Build relationships to create an authentic communication experience
- Identify common listening problems and solutions
What topics are covered?
- Defining active listening
- Body language basics
- Attitude is everything!
- Encouraging conversation
- Building relationships
- Getting over listening roadblocks
What's included?
- Instruction by a learner-centric facilitator
- Small, highly interactive sessions
- Specialized manual/binder and course materials, including a REAL Custom Training pen, job aids, and on-the-job exercises
- A personalized action plan for post-workshop implementation
- Personalized certificate of completion
- COFFEE :)