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Conflict Resolution in the Workplace

This workshop helps you navigate workplace conflicts with confidence and efficiency.


Our Conflict Resolution in the Workplace workshop equips employees to foster productive relationships and effectively manage conflicts in a professional setting.

Benefits for Employees in Any Industry: Whether you're collaborating in manufacturing, crunching numbers in accounting, or serving customers in retail, this workshop provides a versatile toolkit. Our commitment to Relevant, Engaging, Actionable, and Lasting training ensures that the techniques you'll learn are adaptable and effective, no matter your role or industry.

Value Proposition for Employers: Investing in our Conflict Resolution workshop is an investment in your organization's success. By sponsoring your employees into this program, you'll experience substantial returns, including:

  • Enhanced Workplace Harmony: Resolving conflicts will create a more positive and collaborative work environment, boosting employee morale and cohesion.

  • Increased Productivity: Equipping your team with conflict resolution skills tailored to your company's unique needs and goals will lead to smoother operations and better results.

  • Improved Interactions: Addressing challenges confidently will elevate the quality of workplace interactions, leading to more efficient problem-solving and decision-making.

  • Stronger Relationships: Equipping your workforce with conflict management skills will not only reduce friction but also strengthen relationships among employees and teams, ultimately driving higher performance.

Workshop Description: 

Session 1: Core Strategies for Conflict Resolution

  • Defining and dissecting types of conflict.

  • Navigating the stages of conflict.

  • Exploring the five common conflict resolution styles and when to apply them.

  • Identifying your personal conflict resolution style.

Session 2: Managing Difficult Conversations

  • Enhancing communication skills for conflict resolution.

  • Establishing positive intent.

  • Applying a framework for difficult conversations.

  • Implementing and monitoring desired change.

Session 3. Collaborative Problem-Solving

  • Managing conflict between others.

  • Identifying common ground, wants, and needs.

  • Building consensus.

  • Leading the way to a win-win compromise.

Session 4: Dealing With Challenging Employees

  • Find new and effective techniques for dealing with difficult people.

  • Learn some techniques for managing and dealing with anger – theirs and yours!

  • Develop coping strategies for dealing with difficult people and difficult situations.


Instructor Bio

About Andrew V. Morrison, MSOM 

In support and leadership positions in radio, television production, secondary education, higher education and corporate training, Andrew Morrison has earned a reputation as a skilled communicator who can "work with anyone." 

Born and raised in Connecticut's Quiet Corner, Andrew earned a bachelor's degree from UCONN and a master's degree in Organizational Management from Eastern CT State University. 

He founded REAL Custom Training in 2021 to help other professionals develop skills that result in better days at work.

What's Included?

  • Guided instruction from a learner-focused facilitator.

  • Small, engaging, and interactive group sessions.

  • Comprehensive course materials including a REAL Custom Training pen, job aids, and on-the-job exercises.

  • A personalized post-workshop action plan.

  • Unique certificate of completion.

  • Coffee, water, and light snacks to fuel learning and discussions.

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