Conflict Management
This workshop helps you navigate workplace conflicts with confidence and efficiency.
Description
Four workshops that help bosses address, prevent, and leverage conflict.
Week 1. Core Conflict Management Styles
- Defining and dissecting types of conflict
- Understanding conflict management styles
- Identifying your conflict management style
Week 2. Communicating About Conflict
- Assertiveness vs aggressiveness
- Creating shared understanding
- Using clear, constructive language
Week 3. Managing Conflict Between Others
- Identifying common wants and needs
- Building consensus
- Leading collaborative problem-solving
Week 4. Conflict Management In Action
- Analyzing a real-world conflict
- Selecting and applying a conflict management style
- Assessing your strategy’s effectiveness
Instructor Bio
About Andrew V. Morrison, MSOM
In support and leadership positions in radio, television production, secondary education, higher education and corporate training, Andrew Morrison has earned a reputation as a skilled communicator who can "work with anyone."
Born and raised in Connecticut's Quiet Corner, Andrew earned a bachelor's degree from UCONN and a master's degree in Organizational Management from Eastern CT State University.
He founded REAL Custom Training in 2021 to help other professionals develop skills that result in better days at work.
What's Included?
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Guided instruction from a learner-focused facilitator.
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Small, engaging, and interactive group sessions.
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Comprehensive course materials including a REAL Custom Training pen, job aids, and on-the-job exercises.
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A personalized post-workshop action plan.
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Unique certificate of completion.
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Coffee, water, and light snacks to fuel learning and discussions.