Emotional Intelligence for Customer Service

By combining practical skills with emotional intelligence, this workshop enables customer-facing professionals to navigate difficult conversations more effectively and maintain a positive, resilient approach to their work.

Session 1. Navigating Difficult Situations
· Understanding Emotional Triggers
· Empathy and Assertiveness
· Effective De-escalation

Session 2. Resilience Through Self-Care
· Self-Regulation During High Stress
· Building a Resilient Mindset
· Creating a Support Network