Managing Difficult Conversations
Addressing tough topics with employees is a difficult but essential part of being a manager. This workshop provides the tools to manage difficult conversations and get the best results possible out of them.
Description
What Will Employees Learn?
- How to define their frame of reference
- How to establish a positive intent and a desired outcome
- Good communication skills
- How to draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- How to access additional resources as required
- How to maintain safety in a conversation
What Topics Are Covered?
- Choosing to have the conversation
- Toolkit for successful conversations
- Choosing the time and place
- Framework for difficult conversations
- Conversation template
- Staying safe
- Role play practice
What's included?
- Instruction by a learner-centric facilitator
- Small, highly interactive sessions
- Specialized manual/binder and course materials, including a REAL Custom Training pen, job aids, and on-the-job exercises
- A personalized action plan for post-workshop implementation
- Personalized certificate of completion
- COFFEE :)