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Critical Elements of Customer Service

This workshop builds critical customer service skills that keep your customers coming back for more.


Did you know happy customers spend up to 140% more than unhappy ones? This workshop can help your team develop the skills necessary to create happy customers and keep them coming back for more. 

Participants will learn how to: 

  • Consistently apply essential elements of customer service
  • Determine your customer service vision and alignment
  • Understand who your customer really is
  • Explore and interpret communication styles
  • Prioritize the customer experience
  • Establish the value of personal responsibility and providing quality service
  • Hone persuasive skills and effective listening core values
  • Utilize tools and techniques that allow you to better handle difficult situations
  • Explore customer insight features and benefits
  • Develop and apply emotional intelligence

What's included? 

  • Instruction by a learner-centric facilitator
  •  Small, highly interactive sessions 
  •  Specialized manual/binder and course materials, including a REAL Custom Training pen, job aids, and on-the-job exercises 
  •  A personalized action plan for post-workshop implementation 
  •  Personalized certificate of completion
  •  COFFEE :) 

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