Improve your experience. We are very sorry but this website does not support Internet Explorer. We recommend using a different browser that is supported such as Google Chrome or Mozilla Firefox.
In this six-hour workshop, participants learn how to turn situations involving difficult people into opportunities for growth.
What will participants learn?
Recognize how our own attitudes and actions impact others.
Find new and effective techniques for dealing with difficult people.
Learn some techniques for managing and dealing with anger.
Develop coping strategies for dealing with difficult people and difficult situations.
What topics are covered?
Conflict as communication
Benefits of confrontation
Preventing problems
Getting focused
Dealing with anger (yours and others)
Dealing with problems
The three step conflict resolution model
Changing yourself
Why don’t people do what they are supposed to?
De-stress options to use when things get ugly
What's included?
Instruction by a learner-centric facilitator
Small, highly interactive sessions
Specialized manual/binder and course materials, including a REAL Custom Training pen, job aids, and on-the-job exercises
A personalized action plan for post-workshop implementation
Personalized certificate of completion
COFFEE :)